What will therapy do for me?
The overall goal of therapy is to create change, healing, and growth. Throughout life, we experience things that are difficult to deal with by ourselves. Therapy is designed to support you through challenging times, so that you can live the life you desire.

Do I need a referral from my doctor or insurance to be seen at FSCG?
Most health insurance plans allow you to contact us and schedule an appointment without a referral. If a referral is needed, your insurance company can assist you with that process.

What can I expect at the first session?
The first session or intake appointment is set up for you to take a little time to connect with your therapist and for your therapist to connect with you. The intake will focus on introductions, what brings you to therapy, what challenges you are facing, and symptoms you may be experiencing. Near the end of your appointment, the therapist will typically schedule your next appointment with you. Please remember to bring your insurance card with you to your first visit.

Do I get to choose my own therapist?
Yes; however, it will depend on your and the therapist’s availability. A description and biography of each therapist is available on our website. If you are interested in a specific therapist, each therapist’s phone number can be found on our Contact Us page – you can call the therapist directly to schedule an appointment.

What if I don’t connect with my therapist?
It is important for you to feel as though you can work with your therapist. FSCG wants you to get the most out of your therapy experience. If you are feeling as though working with your therapist is not going well, we encourage you to talk to your therapist about this. There may be changes that can be made to improve your experience or it may be helpful for you to work with another therapist. The most important thing is that therapy is about you, and you have control over your experience.

Our therapist’s priority is that you are in charge of your experience and get what you need out of the therapeutic process. We will provide you referrals to both therapists within FSCG and/or referrals outside FSCG to therapists that may be a better fit.

How do I make an appointment?
Please call the main phone number or call the individual therapist that you want to see to schedule with them directly. You may also email the therapist you would like to schedule with if you’d prefer. Therapists email addresses and phone numbers are available on the Contact Us page.

Do you have evening or weekend appointments?
Our therapists currently offer evening appointments; however, we do not currently offer appointments on weekends. If your schedule has limited availability for appointments, please contact us to find out which therapist has availability that matches your schedule.

What happens if I (or my child) is sick?
Please contact your therapist directly as soon as possible to let him or her know you will not be at the scheduled appointment. Therapist contact information can be found here.

FSCG Late Cancellation Policy: Client agrees to reimburse FSCG $50 for any session which I cancel or reschedule without 24 hours notice or for which I fail to arrive. Insurance companies will not pay for late cancellations or missed appointments. FSCG may be able to reschedule appointments within the same week to avoid charging, however it is not a guarantee. To avoid charge, please call before the 24 hour limit. 

What happens if there is bad weather?
If school closings have or are occurring in the area, please contact your therapist directly to find out if your scheduled appointment will take place. It is up to the discretion of each individual therapist whether they will hold sessions. If you are uncomfortable driving in the weather, please contact your therapist as soon as possible to cancel/reschedule your appointment.

Why do you have five offices?
Having two office locations in Coon Rapids (Anoka County), Cambridge (Isanti County), Cloquet (Carlton County), Moose Lake (Carlton County), and Hinckley (Pine County) allows our therapists to serve more effectively in these regions.

How long is a therapy session?
Most sessions are 45-50 minutes in length and most occur once per week on a weekly basis. However, this can change due to each client’s situation thus sessions can be longer and/or occur more frequently during the week. This would be discussed with your therapist to best meet your individual needs.

What can I expect from therapy? Do we just talk?
Therapy is different for every client. Most therapy involves some talking to get to know you and learn about you; however, just talking is not the best way to work with all issues. Therapists at FSCG have various trainings and specialties from which they practice. Therapy may include various activities such as art, music, relaxation, meditation, and play. If there is an activity that you would like incorporated into your sessions, please feel free to ask your therapist if there is a way to incorporate your idea into sessions.

Can’t the therapist just tell me what to do?
Therapy is not about the therapist telling you what to think, feel, or behave. It is also not about telling you how to change. Instead, therapy is about providing you an experience of exploring options, questions, and beliefs to best support you in living a happy and healthy life.

Will the therapist judge me?
Therapists are trained to be non-judgmental and non-moralistic. This means that you are welcome to bring up any issue during therapy that you may be conflicted or thinking about. The therapist will support a conversation about the topic and provide space and questions for you to explore an answer that best fits for your life.

Does going to therapy make me crazy?
No. Therapy is about seeking support from an outside source. The process of therapy often involves normalizing and validating. Normalizing means that the emotional distress you feel about some issue is normal, this does not make someone crazy and does not mean you have mental illness. Working with someone who can help you figure out how to cope with the issue can create what we call a new normal or homeostasis. Validating means that your problem is real. If it seems and feels real to you, then it is real. No problem is too big or too small to be addressed in a therapeutic setting.

How do I get a hold of my therapist?
You can find your therapist’s phone number on the Contact Us page. If you click your therapist’s name, you can also email them from the website.

What if I do not want to share everything with my therapist?
Share as much as you are comfortable with. If we ever ask a question that you are not comfortable answering, you are welcome to tell your therapist that you do not want to talk about it. The therapist may talk to you about why you are not comfortable sharing, but our therapists are not going to push you to talk about something that you are not comfortable addressing.

Is what I tell my therapist confidential?
Yes. We believe that the trust between client and therapist is sacred and a necessary component of working well together. Our therapists are ethically bound to protect your privacy; however, confidentiality and privacy can be trumped by professional ethical obligation to ensure safety to prevent harm to the client or to other identifiable persons. Therapists are mandated reporters and are obligated by law to report alleged or suspected maltreatment of children and/or vulnerable adults. You would need to sign a Confidential Release of Information before our therapists would even acknowledge to another person that you are a client at Family Strengths Counseling Group. In very rare exceptions when the safety of a client or others is at risk can disclosure of confidential information take place.

How long does therapy last?
It is different for every client and situation. The number of sessions is based on goals, history, type of issue, quality of the client/therapist relationship, and the client’s ability and desire to engage in the process both during session and out of session. Some of the factors that affect the length of therapy include how often a client attends sessions, a client’s support system outside therapy (friends, family, social groups, etc.), and the client’s life stressors. Some clients come to therapy to address one specific issue and then will come back for follow-up sessions if challenges arise. Other clients come to therapy to deal with a broader range of issues that may take longer to address each issue. Progress and length of the process can be discussed with your therapist throughout your experience. Therapy ends when a client has completed their goals.

Can I include others in my therapy?
Yes! Therapy can be focused on an individual AND it can include family members, partners, and friends; it is up to you. Our therapists are trained to work with individuals and relationships and all practice under a systemic model. Systemic means that though we are all individuals, we are also a part of greater systems which include family, friendship, partnership, cultural, environmental, spiritual, workplace, school, etc. If the challenges you are facing include others that could attend session with you, it can add to the process and provide a richer and more meaningful experience than individual therapy alone.

Does Family Strengths Counseling Group prescribe medications?
No. If a therapist believes you may benefit from a medication, he or she will recommend that you have a medication evaluation with your primary care physician or a psychiatrist.

Do you provide chemical use or abuse therapy?
We do not provide therapy focused specifically on chemical use; however, chemical use usually has an affect on an individual’s relationships. FSCG provides relationship counseling for those concerns. If a client has a goal that includes sobriety or recovery, our therapists typically recommend they attend a support group in addition to individual therapy.

What payment options are there for therapy?
Different insurance policies have different coverage plans. It is the client’s responsibility to understand his/her benefits before scheduling an appointment. Please use the number on the back of your insurance card to find out what benefits and coverage are available to you. Using insurance coverage for mental health services will require that your therapist give you a mental health diagnosis. If you would prefer to not be given a diagnosis, please ask about our private pay option, which does not require this.

Family Strengths Counseling Group accepts the following insurance:

  • Blue Cross Blue Shield
  • Cigna
  • Medica
  • Medical Assistance
  • Preferred One
  • South Country Health Alliance
  • Tricare
  • UCare
  • United Behavioral Health
  • United HealthCare

If you are uninsured or underinsured, FSCG has a range of rates depending on provider qualifications and experience. Private pay rates are available to view by clicking here.

Payments and Co-pays
Copays are due at the time of service and can be made in the form of cash, check, or debit/credit card (PayPal). If you are responsible to meet a deductible or pay a percentage of co-insurance you will be billed for this amount once the session has been processed by your insurance.

Clients may make payments:

  • At their appointment
  • On our website
  • Mail to FSCG at 199 Coon Rapids Blvd. #210, Coon Rapids, MN 55433

What does out-of-network mean?
Out of network means that you have a choice in your health plan to go outside of your HMO or Managed Care Network of providers. This gives you options and usually you will have a deductible and possibly a 60/40 split of client payment responsibility. The advantage of this is that you have more choices in regard to the care you receive. The disadvantage of this is that there is a higher rate of out-of-pocket expense for the client.

What do I do if a mental health crisis or emergency arises?
Family Strengths Counseling Group is not a 24/7 crisis response center. Therapists can help develop crisis plans, but psychotherapy is an intervention to prevent a crisis or recover from a mental health emergency. If you are experiencing a mental health emergency, please go to the nearest emergency room or dial 911.

Coon Rapids Location:  Anoka County Resources and Referrals

Cambridge Location:  Isanti County Resources and Referrals

Hinckley Location:  Pine County Resources and Referrals

Moose Lake Location:  Carlton County Resources and Referrals

Can you recommend a strategy to get my adolescent into counseling?
When a teen is told that he or she is in need of therapy, it can mean that he or she is seen as a problem within the family. Though this is not typically the case, no one wants to be seen as “the problem”. Starting with family counseling can be one strategy to know that the entire family is going to counseling rather than just the individual. Our therapists can work with the entire family and then transition to seeing individual members of the family if it would be helpful to work on family dynamics and relationship issues such as communication, trust, boundaries, respect, and conflict resolution.

What do I do if my adolescent, partner, or family member is unwilling to come to therapy?
Come anyway. There are likely ways that a therapist could work with you to create and promote relationship growth even if you are the only one working in therapy to improve the relationship. In fact, sometimes teens, partners, and family members can be more willing to come to therapy when they’ve experienced or observed positive changes in their parent or partner.

Are Family Strengths Counseling Group therapists affiliated with or have privileges with any hospitals?
We are strictly an outpatient clinic and do not provide hospital-based services. If someone needs to be considered for in-patient mental health hospitalization we will help arrange and consult with you regarding this option.

Scroll Up